What should firefighters do when conducting a station tour?

Following department policy during a station tour ensures that firefighters adhere to established guidelines designed to maintain safety, professionalism, and efficiency. These policies typically outline how to educate the public about fire safety, appropriate behaviors during the tour, and necessary precautions to avoid potential hazards. By following the department’s protocol, firefighters can provide accurate information, engage meaningfully with visitors, and uphold the reputation of the fire department within the community.

The emphasis on following policy also reflects a commitment to consistency in response and interaction with different audience types, ensuring that all tours meet the same educational standards and safety measures. This structured approach fosters trust within the community, as it shows the department is organized and values public engagement while prioritizing safety and education.